Shipping policy
Delivery Times
Estimated delivery time is 5–12 business days from the date your order has been processed and shipped.
Business days do not include weekends or public holidays. Delivery times are estimates and may vary due to external circumstances, including carrier delays, periods of high demand, public holidays or weather conditions.
Order Processing
Orders are typically processed within 1–3 business days. Once your order has shipped, you will receive a confirmation email containing tracking information, when available.
Order Tracking
Once your order has been shipped, we will send you a tracking number or link so you can check the status of your delivery.
Please note that tracking information may take 24–72 hours to update.
Incorrect Shipping Address
Customers are responsible for checking that the shipping address provided is correct and complete before completing their purchase.
Should you notice an error in your address, contact us as soon as possible at soporte@velunacubes.com. We cannot guarantee that the address can be changed once the order has already been processed or shipped.
VELUNA is not responsible for orders that cannot be delivered due to an incorrect or incomplete address provided by the customer.
Delivery Delays
Should your order not arrive after the maximum estimated delivery period has passed, contact us at soporte@velunacubes.com so we can review the status of your shipment.
Delays caused by the shipping carrier, public holidays, strikes, weather conditions or events beyond our reasonable control are outside our control.
Lost or Damaged Orders
Should your order arrive damaged or you believe it has been lost in transit, contact us at soporte@velunacubes.com. Please include your order number and photographs of the package and product, when applicable.
We will review your case and provide a solution as quickly as possible.
Contact
For any questions regarding your shipment, contact us at: